Browser calling allows your team to make and receive calls directly within Aptly using Twilio—no separate phone or softphone required. This turns your browser into a fully functional phone line, helping your team stay responsive and keep all communication centralized.

You can enable browser calling when creating a new Twilio account or update an existing one at any time. A Premium Subscription is required.

Before You Begin

• Browser calling must already be enabled on your Twilio line

  

• Your team must have access to the Inbox associated with that line

• Users must have their browser open to receive incoming calls

Accessing Twilio Line Settings

To configure browser calling:

1. Go to the Inbox tied to your Twilio line
2. Open Settings for that inbox
3. Locate the Ring Configuration section

This is where you’ll control how incoming calls are routed.

Updating Ring Configuration to Browser

Previously, calls may have been routed to a phone number. With browser calling enabled, you now have a new option:

1. In Ring-To Settings, select Browser
2. Click the + (plus) icon to choose who should receive calls
3. Select:
   • Individual users, or
   • Teams