Do you have a question about Screening? The FAQs listed below answer your most commonly answered questions. Don’t see your question listed below? Email our Customer Support team at [email protected] with your question. Be sure to include screenshots/screen recordings to expedite your request.

Screening Management Setup

• What are Applicant Caps?
• Can we change the order of the sections? For example, can we move the Application Criteria to be completed before the emergency contact?
• Can we have multiple places to initial on the Application Criteria section of the Application?
• Can we create a scoring model using the custom questionnaire answers?
• Can we do promo codes to waive an application fee?
• Can I provide property-specific disclosures (flooding, radon, lead, etc.) early in the application process?
• Can we change when the application fee is collected?
• How can I update the Application Terms?
• Where can I update the Application Requirements on the Listing Widget?

Applications

• Non-US Addresses & Screening
• How long does it take for a Credit Freeze to Lift?
• My Applicants are having a technical issue. How are they supported?
• Can we submit applications for applicants who are unable to do it themselves?
• Can we require the applicant to scroll the full length of the Application Criteria and/or the Agree/Submit?
• My applicant does not have a Social Security Number. Can we screen them?