When using Twilio browser calling in Aptly, you can control whether or not you receive incoming calls by updating your call availability status.

This is especially helpful for property management teams who need flexibility throughout the day—whether you’re on a call, touring a property, or focusing on tasks without interruptions.

What is Call Availability?

Call availability determines whether your browser will ring when a call comes into a Twilio line you’re assigned to.

You can:

• Receive calls when you’re available
• Temporarily pause calls using Do Not Disturb

This allows you to stay productive without missing important communication.

Turning On Do Not Disturb

You can enable Do Not Disturb (DND) at any time directly from your avatar.

Steps:

1. Click your avatar in Aptly
2. Select Do Not Disturb
3. Choose a duration:
   • 15 minutes
   • 1 hour
   • Until you turn it off manually

Once enabled, your browser will no longer ring for incoming calls.

Turning Off Do Not Disturb