Overview

If your inbox shows a connection error, messages stop syncing, or emails fail to send, try reconnecting it. This can help after password changes or changes to your email provider’s permissions or security settings. Follow the shared or personal inbox steps below.

How to Reconnect Your Inbox

For Shared Inboxes

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  1. Open Settings.
  2. Select Help Desk.
  3. Scroll to the inboxes list.
  4. Find the inbox you want to reconnect and select its edit control.
  5. Select Reconnect.
  6. Follow the prompts to reauthorize your email account.

For Personal Inboxes

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  1. Open Settings.
  2. Select Personal Inbox.
  3. Locate your connected inbox.
  4. Select Reconnect.
  5. Complete your email provider’s authorization steps.