Set a call schedule for your Twilio number so the right people receive calls at the right times.

How to Set Up a Ring Schedule

You can set up a Ring Schedule by creating ring groups. These ring groups will allow you to set specific days and hours for each group as well as assign multiple Ring To numbers per group.

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A Ring To number is the phone number that will ring when a call is placed. Remember, Twilio acts as a middle man connecting your caller to your phone while keeping your personal phone number hidden.

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A ring schedule allows you to control when calls route to certain numbers or teams. This is especially helpful when:

• You have specific business hours where your team answers calls live
• You want after-hours calls to route to an AI Agent, voicemail, or an on-call team member
• You manage specialty lines such as a maintenance emergency line that needs different routing depending on the time of day

With ring schedules, you can create different “ring groups” that activate only during certain time windows. For example, your default group can ring your office line during business hours, while an after-hours group can route calls to your on-call technician.

Where to Access Ring Schedule Settings

The steps depend on whether you’re using a personal phone inbox or a shared one.

For Personal Phone Inboxes

1. Go to Settings
2. Select Personal Phone Numbers

For Shared Phone Inboxes

1. Go to Settings > Help Desk
2. Locate your shared phone inbox and select the Edit icon
3. Find the section labeled Ring Configuration