In this article, you will learn:

• Why using a JWT token is a more stable and reliable way to connect to RingCentral
• How to access the RingCentral Developer Console and create a JWT token
• Which app ID to use for Aptly’s integration
• How to configure your token settings (including access permissions and expiration)
• Where to paste the token in Aptly to complete the connection

Why Use a JWT Token for RingCentral?

Connecting via a JWT (JSON Web Token) is a more stable and reliable method for integrating with RingCentral, especially for long-term use and automated workflows. Unlike traditional OAuth methods that may require frequent re-authentication, JWT tokens provide a seamless and secure connection that doesn’t rely on user sessions.

While it does require a few extra setup steps up front, the tradeoff is fewer disruptions, less maintenance, and better performance over time—making it well worth the effort if you're aiming for a dependable integration.

<aside> 💡

Note

• For this integration to work, you must have a paid RingCentral account
• You must also have the RingCentral softphone installed on your desktop and mobile
• Only an Administrator of Aptly can enable the RingCentral Integration
• Once enabled, an Administrator can connect RingCentral phone numbers and extensions as personal or shared phone numbers in Aptly
• Users will need to enable their personal RingCentral lines
• RingCentral cannot be used with automations
• RingCentral is still in BETA due to a number of limitations with their platform. As we continue to address open concerns, we will make it more widely available. Reach out to [email protected] if you want to be set up with the early version. </aside>

How to Create a JWT Token in RingCentral

Follow these steps to create a JWT (JSON Web Token) for your RingCentral integration with Aptly.

Step-by-Step Instructions

1. Log in to the RingCentral Developer Console

   Go to Developer Console

   <aside> 💡

   You may need to add the permission for the Developer Portal Access for a specific user.

   </aside>

2. Access Your Credentials

   • Click your profile name in the top-right corner.
   • Select "Credentials" from the dropdown menu.

3. Create a New JWT

   • Click the "Create JWT" button.

4. Label the Token

   • Add a label of your choice (e.g., Aptly JWT or WorkTurbo JWT).

5. Configure App Access

   • Choose “Only specific apps of my choice.”

   • Enter the following App ID:

     
     2QnrTolcXztekNVmanqzy7
     

   • Click "Add App"

   • You should now see an app named "Aptly JWT"

6. Set Expiration

   • Leave the Expiration Date (UTC) field blank to use the default.

7. Generate Token

   • Click "Create Token"
   • Once generated, copy the token provided.