Centralize customer communication and manage help requests as a team

A Shared Inbox in Aptly is designed for customer-facing communication where multiple team members need visibility and accountability. These inboxes are typically used for support, help, or general inquiries, which is why Aptly treats shared inboxes as Help Desks.

Common examples include:

• support@
• help@
• leasing@
• maintenance@
• info@

Why Use a Shared Inbox in Aptly

Connecting a shared inbox allows your team to:

• Manage customer help requests in one centralized place
• Collaborate on conversations without forwarding emails or duplicating work
• Ensure no messages are missed, forgotten, or answered twice
• Tie inbound requests directly to contacts, properties, and workflows
• Track response history and accountability across your team

Because shared inboxes are primarily used when customers are asking for help or support, Aptly classifies them as Help Desks and applies help-desk style workflows and visibility.

What You’ll Do

1. Authorize the shared inbox