Call and text your customers right from your Aptly inbox. Connect Twilio to track inbound/outbound calls or send/receive SMS messages from Aptly. You can add a private phone number as well as a shared phone number.
Twilio is a service that provides businesses with phone numbers for calling and SMS. When you connect a Twilio line to your Aptly account, you can:
Unlike other services, you fully own your Twilio account and phone lines, including all call and SMS history.
Aptly does not set or control Twilio pricing. Twilio charges for phone numbers, call usage, messaging, and applicable extras. Check Twilio's current rates and the price shown in your Twilio account before purchasing a number or estimating usage.
The examples below were checked against the linked official Twilio pages on October 26, 2026. They are reference rates in USD, not a quote or a guarantee of your total bill. Country, number type, destination, carrier, volume, and optional features can affect charges.
| Country / number type | Monthly phone number | Make calls / min | Receive calls / min |
|---|---|---|---|
| United States / local | $1.15 | $0.0140 | $0.0085 |
| Canada / local | $1.15 | $0.0140 | $0.0085 |
| United Kingdom / local | Verify in Twilio (see note) | $0.0158 | $0.0100 |
| United Kingdom / mobile | $2.50 | $0.0305 | $0.0100 |
| Mexico / local | Verify in Twilio (see note) | $0.0160 | $0.0100 |
Sources: US Voice, Canada Voice, UK Voice, and Mexico Voice. These are the listed base rates; special destinations and surcharged routes may differ.
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At the time of review, Twilio's Voice and SMS pages showed different monthly local-number prices for the UK ($3.50 versus $1.15) and Mexico ($6.25 versus $6.50). Verify the price for your specific number in Twilio rather than relying on a single estimate here.
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Call recording, storage, and transcription can add charges. The US Voice pricing page lists recording at $0.0025/min, recording storage at $0.0005/min per month, and the call-recording transcription option at $0.0500/min. Other transcription products have different prices. Review the options you use and Twilio's billing-rounding guidance when estimating costs.
SMS is billed per segment, not necessarily per message displayed in your inbox. The table below lists base messaging rates. Additional carrier fees, taxes, registration charges, and other applicable charges are not included.